Leadership Workshop Series:
Customer Experience & Return on Investment

Date: March 23, 2023
Time: 3:00 - 4:30 pm EST
Location: Virtual

Reserve Your Seat

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Increase your return on investment with a customer-centric approach to business.

Developing new ways to increase customer loyalty and engagement can be hard. As a business, you'll become more profitable when you keep your customer as the focal point. Investing in Customer Experience (CX) will drive customer behavior and yield measurable results.

During the workshop, you'll learn how to use CX strategies to maximize your Return on Investment (ROI) and make effective decisions. Understand the importance of customer journey maps and feedback to uncover the factors that impact your customer, and how to use that data to improve upon their experience for a positive business outcome.

Ultimately, you'll leave the workshop with a comprehensive understanding of how CX can drive real financial returns.

Reserve Your Seat

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Key Takeaways

• Understand your customer's journey and identify areas of improvement.
  
• Discover how to tailor your CX strategies to your customer’s needs.
  
• Learn to use data and analytics to measure the effectiveness of your CX strategies.
  
• Develop plans to implement cost-effective CX strategies that result in a high ROI.
  
• Identify ways to monitor customer feedback and adjust strategies as needed.
  

Is this workshop right for you?

The Customer Experience and Return on Investment Workshop is designed for professionals who want to use CX strategies to increase their ROI. These positions may include business owners, marketing and sales managers, customer service managers, and anyone else interested in improving their CX strategies to maximize their ROI.

Reserve Your Seat

Interested in more Zschool Leadership Workshops?

Make sure you review the entire series of the Zschool Leadership Workshops. You may find many of them are exactly what you're looking for. If that's the case, our subscription offering is just right for you!

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