Leadership Workshop Series:
Customer Experience & Artificial Intelligence

Date: April 13, 2023
Time: 3:00 - 4:30 pm EST
Location: Virtual

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Understand how artificial intelligence can improve customer experience and your business.

Explore the evolution of technology and the pivotal role Artificial Intelligence (AI) plays in Customer Experience (CX). This workshop provides you with a comprehensive understanding of how AI can be leveraged to enhance CX from technical and strategic perspective.

In the first part of the workshop, you'll learn the basics of AI, including machine learning and natural language processing. Review use cases for AI in CX, such as chatbots, personalized recommendations, and sentiment analysis. Understand the ethical considerations and potential challenges of implementing AI in CX.
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In the second part of the workshop, you'll dig into the practical application of AI in CX. Learn how to develop a successful AI strategy, including identifying business objectives, defining a target audience, and selecting the right AI technologies. Identify the best ways to measure the impact of AI on CX and how to continuously iterate and improve the AI solution.

Finally, you'll wrap up the workshop with a hands-on session and the opportunity to work with real-world AI tools and technologies. Walk away with a solid foundation to implement AI solutions at your organization.

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Is this workshop right for you?

The Customer Experience and Artificial Intelligence Workshop is designed for professionals who want to gain a deeper understanding of the relationship between AI and CX and how they work together to create a better customer experience. These positions may include:

• CX managers who are responsible for delivering a positive customer experience and want to explore the potential to enhance CX with AI.
• Marketing and sales managers who want to learn how AI can help them personalize and automate customer interactions and improve conversion rates.
• Business leaders who are looking to gain a better understanding of AI and its impact on CX, and would like to develop a successful AI strategy for their company.
• Technology and data managers who are responsible for implementing AI solutions and want to learn about the latest AI technologies and best practices to enhance CX at their company.
• Product managers and designers who want to learn how AI can help inform product design and development based on customer feedback and sentiment analysis.

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Interested in more Zschool Leadership Workshops?

Make sure you review the entire series of the Zschool Leadership Workshops. You may find many of them are exactly what you're looking for. If that's the case, our subscription offering is just right for you!

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